Week Six

Business Process Improvement
To improve a given business process, we first need to learn about the process domain. Reference models help us understand process domain. For example SCOR is a reference model to understand supply chain domain. Similarly we were introduced to various reference models in various domains.

Once we become aware of processes and activities in a given domain, we can improve business process by using a few heuristics. We looked at each heuristic’s impact on Key performance indicators (KPI) (we considered only four KPI namely cost, quality, flexibility, time)

Reading:

H.A. Reijers & S. Liman Mansar published in Omega 33 (2005) 283 – 306.

(A copy of above paper is available at \\192.168.1.32\profile\BPMS_Pre_mid\Extra Reading material\Session 13 14 and 15)